Through its Services Centre, Welcome Real-time proposes a complete package of Managed Services, helping you to concentrate on your core business, achieve your commercial goals, and reduce the operations costs.

Welcome’s Managed Services is a result of the accumulated experiences of Welcome Real-time. These unique experiences allow Welcome Real-time to provide you with value-added services based on:

• a unique know-how of XLS software usage and operation,
• a broad understanding of our customers’ XLS software including their specificities,
• a total knowledge of the infra-structure which XLS is running on (hardware & OS, communication infrastructure, etc.),
• a proven customer support experience with skilled resources,
• a global presence with 24×7 operation and maintenance services coverage.

Welcome Real-time provides a range of resilient and cost-effective outsourced services that gives you the competitive edge in managing the operation of your XLS platform.
Examples of Managed Services which are a part of the Services Centre include:

• Day to day platform operation (remote application monitoring, batch processing management,
• Campaign Registration (from campaign definition, testing, to activation),
• Merchant Registration (merchant and attached payment devices definition),
• Programme activity monitoring (monthly reports of activated campaigns, customer and merchant transactions, etc.)
• Level-1 support for users (software features and operation support),
• Software update management (version control, deployment and verification of software updates),

… and any other customized services your IT and operation teams may need, to facilitate their business.

You will benefit from the reassurance that the Services Centre will not only monitor your XLS platform, but resolve issues as required. Welcome Real-time can also provide operation execution, programme recommendations, and act as a trusted advisor.