Retail Banks
Increasing customer value by connecting a real-time loyalty program across all products and services of your bank
Welcome Real-time’s loyalty solution enhances your customer’s value by rewarding them based on how much business they have with your bank.
In this highly competitive market, loyalty, convenience and rewards are strong influencers for customers searching for the best value. Customers quickly learn that by consolidating all of their banking products and services with you, they will benefit more. You have the ability to provide them a single platform of rewards, no matter what or how many products and services they have with you. This simplifies and consolidates all of their rewards in their loyalty program. Plus, your loyalty efforts stand out because customers have more options regarding how, when, and where, they can earn and redeem.
As for you, the banker, you benefit because you are showing your customers that you recognize who they are and what business they have with you. You have one single “loyalty” view of your customer. Nothing speaks more volume than a customer feeling recognized and individualized.
We will help you increase the products and services portfolio your customer have with you, the size of these portfolios and the way you want to channel their behaviour in their utilization of this portfolio. In short, we capitalise on the potential value of your customers.
| Value for the Bank | Value for their Customer |
| Improved brand loyalty and customer retention | Simple, convenient, loyalty program with easy to earn and easy to redeem options |
| Increased customer’s product and services portfolio | Incentivized to have a consolidated set of rewards in one loyalty program with one bank than to manage a few programs in a few banks |
| Improved customer profitability | |
| single view of customer gives the ability to segment out the most loyal customers across all products and services |